Aasha is a workshop project that focuses to enhance the personal effectiveness of doctors and health care professionals by improving communication skills, self-esteem, time management, conflict management leadership, and problem-solving skills to increase patient satisfaction. With a target of 50 participants in each batch and an expenditure of NPR 250,000 (plus VAT), covering a full day of training with written action plans and training materials, this project is designed to create more productive and passionate healthcare professionals.

Goals

1. To enhance communication skills challenge: Struggle to communicate effectively with seniors Doctors and patients overcome the challenge: Listen, Observe, and Communicate well through improved communication skills how to evaluate success: Review, responses, and feedback from patients and employees.
2. To develop effective conflict management and Decision making challenges: Struggle to manage conflict overcome challenges: increase intersectoral group activities for HCP and Patient satisfaction with empathetic Communication how to evaluate: Practices can solicit feedback in a variety of ways: phone surveys, written surveys, focus groups, or personal interviews of both HCPs and Patients.
3. To enhance the personal effectiveness and self-esteem of Doctors and HCPs Challenge: anger or feeling frustrated by the difficulty in communicating with or listening to others, struggling with interpersonal difficulties overcome challenges: increase IR Among Peer and Colleague how to evaluate: analysis of daily events and reporting

Need

This project’s main focus is to increase patient satisfaction and reduce sentinel events, miscommunication, and mishaps. With increasing demand, patient unsatisfaction can lead to decreased patient loyalty, reduced clinical outcomes, and medical malpractice suits. There are many spates of attacks seen in recent months on doctors. One of the recent incidents occurred at the end of August when a 22-year-old woman died after a cesarean section in a community hospital in the town of Dhulikhel where the relatives vandalized the hospital and assaulted healthcare professionals, including doctors on duty. Thus, this can be handled by the use of various goals of the project as mentioned above as such to reduce and eliminate such events.